CeMAP - Certificate in Mortgage Advice and Practice, one of the qualifications recognised by the FSA that must be obtained to advise on regulated mortgage contracts.
 
CeRCC - Certificate in Regulated Customer Care, a qualification that demonstrates commitment to good customer care and the FSA's TCF principle.
 
Consumer Credit Licence - anyone providing credit, advising on debt or acting as an intermediary between a client and a provider of credit requires a licence issued by the Office of Fair Trading.
 
Data Controller - this is the person responsible for ensuring that your data is collected and processed in line with the Data Protection Act 1998.
 
FSA - Financial Services Authority, the body responsible for regulating financial markets in the UK.
 
Regulated Mortgage Contract - if you or a member of your family will occupy 40% or more of the property that you are purchasing then the mortgage will be regulated and the adviser must follow strict guidelines defined by the FSA.
 
TCF - Treating Customers Fairly. This is one of the core philosophies of the FSA regulatory regime. Advice and recommendations should be given with the best interests of the customer in mind.
 
Whole of market - this means the adviser will research mortgage products from every lender, or from a panel that is sufficiently large to be representative of every available lender.